Privacy Policy

At RichClemon School of Languages, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services — including our language courses, practice tests, PDF self-study library, AI speaking practice, and enrollment features.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, and phone number when you submit our contact or enrollment forms.
• Enrollment Data: Your chosen language (Japanese, Chinese, French, English, German, Spanish, Italian, or Russian), your current proficiency level, and course preferences.
• Practice Test Data: Answers submitted during vocabulary, grammar, reading, and listening practice tests are processed entirely in your browser and are never stored on our servers.
• Speech Recognition Data: Audio captured during AI speaking practice sessions is processed locally in your browser using the Web Speech API and is not transmitted to or stored on our servers.
• Usage Data: Information about how you interact with our website, including pages visited and time spent, collected via analytics tools.
• Technical Data: IP address, browser type, device type, and operating system used for security monitoring and performance optimisation.

2. How We Use Your Information

The personal information we collect is used to:

• Process enrollment applications and communicate course placement details within 24 hours of submission.
• Respond to inquiries submitted via the contact form.
• Improve our website, courses, and test question banks based on usage patterns.
• Send service-related communications about your enrollment, course schedule, or certification preparation.
• Comply with applicable legal obligations.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only with trusted service providers who assist us in operating our website and services, under strict confidentiality agreements. These providers may include:

• Email delivery services for sending enrollment confirmations and course communications.
• Analytics providers to help us understand website usage and improve the learning experience.
• Live chat support services (Tawk.to) for real-time student assistance.

4. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use:

• Essential cookies: Required for core site functionality such as navigation and form submissions.
• Analytics cookies: Help us understand how visitors interact with our content so we can improve the experience.
• Live chat cookies: Set by our support chat system to maintain session continuity.

You can disable cookies in your browser settings, though this may affect some site functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser and our server uses HTTPS encryption. Practice test results and speech recognition audio are processed entirely client-side and never leave your device.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enrollment and contact records are retained for a maximum of 3 years unless you request earlier deletion.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to any legal obligations we must fulfil.
• Withdraw consent for marketing or non-essential communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at info@richclemon.com.

8. Children's Privacy

Our services are available to learners of all ages; however, we do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

9. Third-Party Links

Our website may contain links to external resources — such as official certification bodies (JLPT, IELTS, HSK, DELF, DELE, CILS, GOETHE, TRKI) — and third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@richclemon.com
• Phone: +234 814 480 0782
• Address: Ezeleke/Ogbodiukwu 440221, Abia, Nigeria